Product Inspection and Customer Rights at Delivery

Pre-Delivery Preparation

At Tuygun Furniture, we make all necessary preparations to ensure that the products you ordered are delivered in the best condition. Our delivery team carefully packages the items to protect them against damage. We contact you before the delivery date to schedule a convenient delivery time.

What to Do During Delivery

When our delivery team brings the product to the specified address, please follow these steps:

1. Check the outer packaging for any damage, moisture, or signs of tampering.

2. Before opening the product, ask the delivery personnel for confirmation that the contents are intact.

3. Before signing any delivery documents, make sure to inspect the product physically.

Product Inspection Process

During the delivery of furniture products, it is important to carefully check the following:

- Overall appearance and color consistency of the product

- Any scratches, dents, or color discrepancies on wooden surfaces

- Issues with stitching or upholstery

- Proper functioning of doors, drawers, and moving parts

- Presence of rust, scratches, or deformations on metal parts

- Full functionality of the product

What to Do if Product is Damaged or Incomplete

If you detect any damage or missing parts upon delivery:

1. Request that a damage report be issued immediately during delivery.

2. Take photos of the damaged areas.

3. Obtain a written damage report from the delivery personnel.

4. Contact our customer service immediately at (0212 555 1234).

5. Also report the issue via email ([email protected]).

Customer Rights

Under Law No. 6502 on Consumer Protection and related regulations, your rights include:

- The right to reject a damaged or defective product

- The right to request a replacement product

- The right to request repairs

- The right to request a refund

- The right to request free installation service (if stated in the contract)

Return and Exchange Conditions

1. Return requests must be made within 14 days from the delivery date.

2. The product must be unused and in its original packaging.

3. Returns are not accepted for assembled products.

4. The right of withdrawal does not apply to custom-made products (e.g., custom size, color, or fabric).

5. Shipping costs for returns are the responsibility of the customer.

Warranty Conditions

At Tuygun Furniture, all our products come with a 24-month warranty:

- Manufacturing defects are repaired free of charge under warranty

- Damages caused by user error are not covered

- The warranty certificate must be retained

- The original invoice is required for warranty service

Post-Installation Check

If you have received installation service:

1. Ensure the installation team has assembled the product correctly.

2. Check that all screws are properly tightened and secured.

3. Test that the furniture is stable and level on the floor.

4. Report any issues noticed after installation immediately.

Frequently Asked Questions

What happens if I don’t inspect the product during delivery?
If no inspection is made at the time of delivery, the customer may be held responsible for damages discovered later.

What should I do if I notice damage after delivery?
You must report the issue to our company in writing within 3 business days.

What if damage occurs during installation?
Any damage caused by our installation team will be covered by our company immediately.

What if the product dimensions differ from what I ordered?
You have the right to object to discrepancies in measurements within 7 days.